FAQ
Where is Corecet Made?
Our first collection was designed in New York and crafted in Thailand.
Is Corecet Ethical and Sustainable?
Our pieces are made in limited quantities in order to reduce environmental impact and ensure that our customers receive quality pieces that last years.
How Should I Care for my Corecet Pieces?
Do not apply water or jewelry cleaning products as this may damage the pieces. We advised that you do not wear swimming, in saunas, steam rooms or in the shower.
Vermeil jewelry has anti-tarnish protection in the silver alloy and in the plating process however silver can tarnish over time and especially if exposed to significant amounts of moisture.
Avoid chemicals (such as sunscreen) and don't spray perfumed directly on to pieces. The alcohol can take away the plating over time.
A soft polishing cloth can be used to clean the pieces and if they get wet then use a soft paper towel to dry.
Shipping
How Much Does Shipping Cost?
Our shipping cost vary depending on location and which shipping option you choose at checkout.
How Long Does Shipping Take?
Your order will be processed and dispatched within 3-5 business days. Once your order has been processed you will receive a shipping confirmation email.
Do You Ship Internationally?
Yes- we offer global shipping to all destinations.
Will I Pay Duties and Taxes?
Please note import tax and duty is subject to your own country and will not be an expense covered by CORECET.
Please be aware of the tax and duty regulations of your country before ordering.
Returns
What is Corecet's Return Policy?
We would be happy to help you return or exchange your order!
Returns and exchanges will only be accepted within 10 days of receiving your item.
The item must be sent back to us in the original condition, unworn, with all original packaging.
Please contact us at info@corecet.com to begin your returns process.
Due to hygiene reasons, we are unable to accept returns for refunds for earrings.
We do understand that a change of mind can occur and we would be happy to exchange the earrings for another pair or offer you a credit note to our store.
You can get a store credit for 50% of the total sale price for the cost of the earrings.
We are unable to accept returns or exchanges for sale items.
How Do I Process a Return?
To process a return, please contact info@corecet.com
In your email please include:
- Your Order Number
- Reason for Return
Our team will then advise you with our returns address and instructions.
You will be asked to arrange shipment back to us within 7 days of email communication.
Customers are responsible for the return shipping costs.
CORECET will not be liable for items damaged or lost in transit - we suggest using tracked shipping service with signature upon delivery.
Once we have received your return, you will be issued an exchange or refund within 5 business days.
Please note that your return will only be accepted if it meets our returns criteria.
The original cost of shipping is non-refundable and will not be used towards your credit note.